"Official" IBEX FIT T-Shirt

Return Policy

Thank you for supporting our small business. As a growing operation, we handle orders with care and attention to ensure the best experience for you. Unlike larger companies, we don’t operate at the same volume as Amazon or other major retailers, so our return policy is tailored to our capacity and resources.

 

We offer a 14-day return window from the date of delivery. If you need to return an item, please note:

1. Return Shipping: Customers are responsible for the return shipping costs.

2. Condition: Items must be unworn, unwashed, and in original condition with all tags attached.

3. Sizing: The most common issue we encounter is customers ordering the wrong size. We recommend double-checking our size guide or reaching out to us for guidance before placing your order.

 

If your return meets these conditions, please contact us within the 14-day window to initiate the process. We appreciate your understanding as we strive to balance high-quality service with our limited capacity.

 

Thank you for your support and understanding.

To begin a return, please email Dan@ibexfit.life with your Order number and request. I will personally do my best to accomodate you!

Shipping Policy

 

Thank you for shopping with us! We strive to make the shipping process as smooth as possible to ensure you receive your order quickly and efficiently.

AS WE ARE A SMALL OPERATION.. If for some reason multiple orders come in at once we may have to have our supplier make new shirts! This can take 7-10 Days so please be patient with us and we are so thrilled you want to rep us!

Our website is set up to automatically calculate shipping costs based on the weight of your items and the distance to your delivery address. This system helps us provide the most accurate shipping cost at checkout.

 

If you encounter a significant discrepancy in the shipping fee, please don’t hesitate to reach out to us at dan@ibexfit.life. We’ll work with you to resolve any issues promptly.

 

Thank you for your understanding and for supporting our business. We look forward to delivering your items with care!